Users overview
You can see all users in your company account on the “Manage users” page in My account. In the overview, you will see all invited and active users. You can also invite new users and remove users on this page.
- If the user has been invited, their status will be “Invited”.
- If the user has accepted the invitation and joined the company account, their status will be “Active”.
- If the user has rejected the invitation, their status will be “Rejected”.
Inviting new users
To start collaborating, invite new users to join your company account. To do so, go to the “Manage users” page in My account.
To invite a user, you need to provide their email address, and first and last name. Invited users will receive an invitation via email. The invitation expires after 96 hours, after which you can send the user a new invitation if needed. Once the invitation is successfully sent, you will receive a confirmation email from us.
Once a new user is invited and receives an email with the invitation, they can decide to accept it or reject it. If they accept the invitation, the user will be redirected to the company account page on my account. If the user does not have a HelloPrint account yet, they will need to create one before accepting the invitation.
Once a new user joins your company account, they will be able to see all orders placed in the company account and access the shared address book and invoices. They will also get the rights to add users to the company account, set a contact person, and edit or delete the company account.
Deleting users
If you would like to remove any users from the company account, you can do so on the “Manage users” page in My account. Click on the “Delete” icon next to the user you want to delete.
If a user is deleted, they will lose access to the company account details and shared order history. Users will keep their Helloprint account and the history of orders placed by them (including the orders they placed as part of the company account).
The VIP level of the company account will be affected when users are deleted, as the order history of those users won’t be accounted towards the annual print spend of the company account.
