Personalised products
First things first, what is a personalised product? A personalised product is any item that is printed, engraved or otherwise customised with your design or specifications. Because these products are made to order:
- They cannot be returned
- There is no cooling-off period
This is because customised products are created specifically for you and cannot be resold. Of course, if your order arrives damaged or there is a production issue, please contact us. We’ll always review the situation and help you find a solution.
Non-personalised products
Some products in our assortment are not personalised (for example, blank or unprinted items). For these products, a standard 14-day cooling-off period applies. This means:
- You have 14 calendar days from the day you receive your order to request a return
- The product must be unused
- The product must be returned in its original, undamaged packaging
- Return shipping costs are borne by the customer
To request a return, please contact our customer service team within 14 days of receiving your order. We’ll provide you with the return instructions and address.
Not sure what applies to your order?
If you’re unsure whether your product is personalised or eligible for return, feel free to contact us. We’re happy to help.
