We understand that sometimes your creativity knows no bounds, and your artwork files can be quite extensive. Don't worry; we've got you covered! If you have a very big file to upload, follow this simple guide to ensure a smooth and hassle-free experience.
Step 1: Automatic Notification
When you attempt to upload your artwork, our system is designed to be intuitive and helpful. If your file is too large for our standard upload process, you'll receive an automatic notification. This notification will inform you that your file size exceeds the limit and provide you with an alternative solution.
Step 2: Alternative Upload Form
Click on the provided link to access our alternative upload form. This form is specifically designed to accommodate larger files, ensuring that you can still submit your artwork conveniently. Rest assured, we've streamlined this process to make it as user-friendly as possible.
Step 3: Still Experiencing Issues?
In the rare event that your file remains too large for the alternative upload form, we've got one more solution up our sleeves! You can easily send your files via WeTransfer, a trusted file-sharing service. Here's how:
- Visit WeTransfer on your browser.
- Click "Add your files" and select the large artwork file(s) you want to send.
- Enter "[email protected]" as the recipient's email address.
- Enter your own email address, so we can confirm receipt and link the files to your order.
- Include your order number in the message form.
- Click "Transfer" to start the upload.
- WeTransfer will generate a download link, which you can include in your email or order notes for reference.
If you have any questions or need further assistance, please don't hesitate to reach out to our friendly support team. We're here to help you every step of the way. Happy designing!
